include "../../../misc/share/checkcounter.php"; ?>
Cervical Screening Programme
Department of Health
The Government of the Hong Kong Special Administrative Region
[Home] [Graphical Version] [繁體中文] [簡体中文] [Site Map] [Search] [A] [A+] [A++]
Ensure privacy, interruption-free environment.
Develop rapport: greet, handshake, offer seat.
Check awareness: check background knowledge and how much information
Warning shot: to prime the client of a bad news, e.g. "I'm
afraid that the result is more serious than expected".
Give information: avoid jargon, tailored amount and pace. Correct
misconception according to awareness. Break down information into
categories to facilitate recall. Be sensitive to nonverbal cues of
doubt. Repeat or emphasize on important information.
Check understanding: ensure the client understands the meaning of
the result and answer any questions raised.
Acknowledge feeling and emotion: initial responses to bad news include
shock, disbelief, sadness and anger, etc. Acknowledge that her reaction
is a normal response to bad news.
Elicit all concerns: ask the client what does the result mean to
her, in the light of her knowledge, family, occupational and social
background. Try to address her concerns.
Discuss management plan: explain the management /referral options
and involve the client in decision making.
Arrange follow up: to provide shared care with specialist. Respond
to on-going medical, psychological and social needs.